Irvine, CA
Mystery Shopping in Irvine, CA
Irvine businesses compete for some of the most discerning customers in Orange County. We show you exactly what they experience — before they leave a review.
Most popular packages
Three ways to start in Irvine
Phone & Online Check
Starting at $349
We call and message your business as a real customer to evaluate response time, accuracy, and professionalism.
Request a quoteIn-Person Audit
Starting at $795
An unannounced visit scored across six categories — greeting, service, environment, accuracy, speed, and resolution.
Request a quoteVideo Audit
Starting at $1,295
Everything in the in-person audit, plus discreet video documentation of the visit for your records.
Request a quoteIndustries we shop in Irvine
Every customer-facing business
How it works
Four steps, no surprises for us
01
You request a quote
Tell us your business type and what you want evaluated. We'll confirm scope and pricing within one business day.
02
We visit unannounced
A trained shopper visits as a regular customer. Your team never knows it's happening.
03
You get a private report
A scored report across six categories lands in your inbox. Honest, detailed, and yours alone.
04
You decide what's next
Use the report internally, share it with your team, or upgrade to a membership for ongoing visits.
FAQ
Irvine businesses ask
Do you serve all of Irvine?
Yes. We cover all Irvine neighborhoods and business districts, from the Irvine Spectrum to the business parks near John Wayne Airport.
Will my staff know they're being evaluated?
No. Our shoppers visit as ordinary customers. The visit is indistinguishable from a normal transaction.
How quickly do I get my report?
Most reports are delivered within 3–5 business days of the visit. Video audits may take up to 7 business days.